Vishous Hockey - 30-Day Return and Exchange Policy

At Vishous Hockey, we are committed to your satisfaction with our hockey equipment. We understand that sometimes, despite our best efforts, a purchase may not meet your expectations. To ensure a hassle-free return or exchange process, please review our 30-Day Return and Exchange Policy below:

1. Eligibility for Returns and Exchanges:
- You may return or exchange any hockey equipment purchased from Vishous Hockey within 30 days from the date of delivery.
- To be eligible for a return or exchange, the equipment must be in its original, unused condition, with all tags, labels, and packaging intact. Trying on equipment is acceptable. If equipment is worn on the ice, it is considered pre-owned. **Please see our pre-owned equipment selling guide.

2. Initiating a Return or Exchange:
- To initiate a return or exchange, please contact our customer support team within the 30-day window. You can reach us at Vishoushockey@gmail.com
- Provide your order number, a brief description of the reason for the return or exchange, and any relevant photographs if applicable.

3. Buyer Responsibility for Shipping Charges:
- The buyer is responsible for covering shipping costs on equipment back to Vishous Hockey.
- We recommend using a trackable shipping service to ensure the safe and timely arrival of the returned items.

4. Condition of Returned Equipment:
- All returned equipment must be in its original condition, with no signs of wear and tear, or damage.
- We reserve the right to reject returns or exchanges if the equipment does not meet these conditions.

5. Refunds and Exchanges:
- Refunds will be issued to the original payment method used for the purchase once we receive and inspect the returned equipment.
- Exchanges will be processed promptly once the returned item is received and reviewed.
- If the item being exchanged is of greater value, the buyer is responsible for covering the price difference.

6. Return Address:
- Please ship your return or exchange to the following address: 

Vishous Hockey
5001 Centennial Blvd #49623
Colorado Springs, CO 809497-0019

7. Exceptions:
- Personalized or custom-made equipment cannot be returned or exchanged unless there is a defect or error on our part.**Please see the Pre-owned Equipment Selling Guide.
- We DO NOT accept returns or exchanges for Pre-Owned equipment or items that do not meet the conditions outlined in this policy.

By making a purchase from Vishous Hockey, you agree to comply with this 30-Day Return and Exchange Policy. Our goal is to provide you with high-quality hockey equipment, affordable pricing, and exceptional customer service. If you have any questions or concerns about this policy or the return/exchange process, please do not hesitate to contact our customer support team at (719) 747- VISH or vishoushockey@gmail.com.